Terms and Conditions

Welcome to the 5 Star Security website. By accessing or using our website, you agree to be bound by these terms and conditions, as well as our Privacy Policy.

1. Website Use

- The website is provided for informational and promotional purposes related to our CCTV cameras, NVRs, and security packages.
- You agree to use the website in a lawful and ethical manner, without infringing on the rights of others.
- We reserve the right to modify, suspend, or discontinue the website, or any part of it, at any time without notice.

2. Pricing and Availability

- All prices displayed on the website are in Australian dollars and are subject to change without notice.
- Product availability is subject to stock levels and may vary.
- We make every effort to ensure the accuracy of the information presented on the website, but cannot guarantee it is free from errors or omissions.

3. Orders and Payments

- You must be at least 18 years of age to place an order on our website.
- Payment for your order must be made in full at the time of purchase.
- We accept various payment methods, including credit/debit cards and bank transfers.
- All payments are processed securely through our trusted payment gateway.

4. Delivery and Shipping

- Our shipping policy, including delivery timeframes and rates, is available on the website.
- We only offer shipping within Australia, with a focus on the Brisbane, Gold Coast, and Sunshine Coast regions for our installation services.
- Delivery times are estimates and may be affected by factors outside our control.

5. Returns and Refunds

- We offer a 30-day return policy on eligible products, as outlined in our Shipping Policy.
- To initiate a return or exchange, please contact our customer support team at sales@5starsecurity.au.
- Refunds will be processed within 10 business days of receiving the returned item.

6. Intellectual Property

- The content, design, and all intellectual property on the website are owned by 5 Star Security or its licensors.
- You may not reproduce, modify, or distribute any part of the website without our prior written consent.

7. Limitation of Liability

- 5 Star Security will not be liable for any indirect, consequential, or special damages arising from the use of the website or our products/services.
- Our maximum liability for any claims related to the website or our products/services will be limited to the amount you paid for the relevant product or service.

8. Governing Law and Jurisdiction

- These terms and conditions are governed by the laws of Queensland, Australia.
- Any disputes arising from these terms and conditions will be resolved in the courts of Queensland, Australia.

By using the 5 Star Security website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or concerns, please contact our customer support team.