Shipping Policy

At 5 Star Security, we are committed to providing our customers with convenient and reliable shipping options across Australia. Whether you're looking to upgrade your security system with a single CCTV camera or invest in a comprehensive multi-camera package, we've got you covered.

Shipping for CCTV Cameras:

- Single Camera Orders: A shipping fee of $30 will be applied to all single camera orders.
- Multiple Camera Orders: Shipping is free for orders containing more than one CCTV camera.

NVR and Multi-Camera Packages:

- All of our NVR systems and multi-camera packages come with free shipping, regardless of the quantity ordered.

Installation Services:

- For our packages that include professional installation, our team will deliver and install the equipment at your property located in Brisbane, Gold Coast, or Sunshine Coast. There are no additional shipping charges for these services.

Delivery Timeframes:

- All orders are processed within 1-2 business days of receiving payment.
- Standard delivery within Australia typically takes 5-7 business days.
- Express delivery options are available for an additional fee, with an estimated delivery time of 2-3 business days.

Tracking and Delivery:

- You'll receive a tracking number once your order has been shipped, allowing you to monitor the progress of your delivery.
- Our carriers will make every effort to deliver your order to the specified address. In the event of any delivery issues, please contact our customer support team for assistance.

Returns and Exchanges:

- We offer a 30-day return policy on all eligible products. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
- To initiate a return or exchange, please contact our customer support team at sales@5starsecurity.au.

Please note that we only offer shipping within Australia. For our professional installation services, we primarily serve the Brisbane, Gold Coast, and Sunshine Coast regions.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We're here to ensure a seamless and hassle-free experience for all your 5 Star Security needs.