Return and Refund Policy

At 5 Star Security, we stand behind the quality and performance of our products. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

- You have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, your item(s) must be in its original, unused condition and packaging.
- Customized or made-to-order items, as well as any items that have been installed or configured, are not eligible for return.
- All returns must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

Refunds

- Upon receiving your returned item(s) and verifying their condition, we will issue a full refund of the purchase price.
- Refunds will be processed using the same payment method you used for the original transaction.
- Please allow 10 business days for the refund to be processed and appear in your account.

Shipping Costs

- For eligible returns, we will cover the cost of return shipping within Australia.
- If the item is not eligible for return or you choose to keep the item, you will be responsible for the return shipping costs.

Installation Services

- For any packages that include professional installation services, the installation fee is non-refundable.

Exceptions

- Certain items, such as batteries, may have different return policies due to their nature. These exceptions will be clearly stated on the product page or at the time of purchase.

To initiate a return, please contact our customer support team at sales@5starsecurity.au. Provide your order details, the reason for the return, and any relevant information. Our team will provide you with further instructions on the return process.

We strive to ensure your satisfaction with our products and services. If you have any questions or concerns, please don't hesitate to reach out to us.